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Post in Customer Support
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Anonymous Insider
‎12-27-2017 09:56 AM
‎12-27-2017 09:56 AM

Order Cancelled: "Unable to process your payment information"

I've just placed an order and received an email "Upon reviewing your account, it appears that we were unable to verify your payment information. It appears that the billing address on your account does not match what your bank has on file."


I entered valid payment details (gift cards), could someone look into this please? I used a Visa gift card I received on Christmas.

 
 
 
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JamilaBT
ALUM II Insider
‎12-27-2017 03:07 PM
‎12-27-2017 03:07 PM

Re: Order Cancelled: "Unable to process your payment information"

Oh no @Anonymous so sorry! We'd be happy to assist. Give us a call at 1-877-SEPHORA fo assistance.

 

xo, jamila

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  • ‎12-27-2017 09:56 AM
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