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Post in Customer Support
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nhanle
NEWCOMER III Insider
โ€Ž12-27-2017 09:56 AM
โ€Ž12-27-2017 09:56 AM

Order Cancelled: "Unable to process your payment information"

I've just placed an order and received an email "Upon reviewing your account, it appears that we were unable to verify your payment information. It appears that the billing address on your account does not match what your bank has on file."


I entered valid payment details (gift cards), could someone look into this please? I used a Visa gift card I received on Christmas.

 
 
 
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JamilaBT
ALUM II Insider
โ€Ž12-27-2017 03:07 PM
โ€Ž12-27-2017 03:07 PM

Re: Order Cancelled: "Unable to process your payment information"

Oh no @nhanle so sorry! We'd be happy to assist. Give us a call at 1-877-SEPHORA fo assistance.

 

xo, jamila

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  • โ€Ž12-27-2017 09:56 AM
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