Online Order

[Paxxie]

I ordered the Balancing Force Oil Control Toner at the end of August and have yet to receive my package. When I go online to track my order it says that the item is out for delivery which has been the status for the last couple of weeks. My order is #. 

[LaurieBT]

Hi @Paxxie,

My apologies! We're happy to check on this for you. It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message, I'll be happy to look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Please note, the order number was removed from your post for security purposes. Thank you! 

Best,

Laurie