Online Order Missing Samples

[Cassy2Sassy]

Hi all! Has anyone else experienced this? Lately, it seems that the samples I choose for my online orders never arrive with the order. I know sometimes these can run out, which is fine, but I’m curious why the samples still show up on the order packing list even if they are not included in the shipment?

I was really excited to try the Dior Lash Maximizer and Chanel Chance perfume. I’ve been looking for a new lash primer and fragrance, but was disappointed when they were not included with my order. 

[Tasha693]

Yes! This happened on my last few orders too. I know they're free so it feels silly complaining, but it’s just disappointing when you get all excited to try something and it doesn't arrive.

My last order was a huge let down because not only did I not get the regular samples I chose, but before my order I kept getting notifications about this limited time haircare sampler set with purchase. It was advertised with so many products that I was dying to try before purchasing full sized so it largely swayed my decision to place the online order, but what I got was a little zip baggie with half of the sample products missing. I get they can't help running out of stuff, but I'd rather they had just said it was out of stock instead of continously advertising it and then not delivering. I almost feel like I got baited into a purchase.

[DaneeBT]

@Tasha693 sorry to hear that! It looks like your private messages are currently turned off. Please send me a private message with your order number or you may contact us via phone at 1-877-737-4672 or via our live chat for assistance. Thank you!

[keelybt]

@Cassy2Sassy I'm sorry to hear that!  It looks like your private messages are currently turned off. Please send me a private message with your order numbersor you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service