On Trac

[ddebb]

I recently had a situation w/ on trac.  Bottom line my package never arrived. They stated it was delivered even though their web site still says out for delivery. 

i hope hope hope my order makes it. There’s no way for us to know who’s shipping our packages until they’re shipped. 

please stop using on trac. 

thank you. 

debbi

[keelybt]

@ddebb I'm not able to reply to your PM, as they are not enabled on your side. You can adjust your account settings (the gear icon) on a desktop or mobile web browser. It looks like this order has just shipped and is still in transit to you. Please reach back out if you have any trouble with delivery. 

[ddebb]

I sent you a pm. I’ll let you know whether it not it arrives. Hopefully it will!  I’ll try to turn my pm’s on. 

[keelybt]

@ddebb I'm sorry to hear that! It looks like your private messages are currently turned off. If you need help with your order, please send me a private message with your order number or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service

[ddebb]

FYI:  Apparently the pm’s are no longer active period. That’s what I was told via customer service. Anyhow…my package arrived!  Thank you and how long am I going to be considered a new comer?  I’ve been shopping at Sephora for years! Thx. 

[DaneeBT]

@ddebb I'm glad to hear your package arrived! You can learn more about the Community Rank System here:

https://community.sephora.com/t5/Trending-at-Sephora/Demystifying-the-Community-Rank-System/m-p/6244...