Not refunded for return

[Anonymous]

Spoiler

Not refunded for return 

Order # --- Sephora is refusing to refund me for sending me the wrong item. Instead of the "Kosas Chemistry AHA Serum Deodorant - Serene Clean - ITEM 2375418" I was sent the "Origins GinZing Refreshing Scrub Cleanser". I selected the wrong item sent return reason and sent back the Scrub Cleanser along with the "Kosas Chemistry AHA Serum Deodorant - Beachy Clean - ITEM 2601482" as after a small patch test I experienced a burning sensation. I was refunded for the "Kosas Chemistry AHA Serum Deodorant - Beachy Clean - ITEM 2601482" but not for the wrong item sent. Customer service keeps telling me that the returns warehouse did in fact receive ITEM 2375418 but that it was severely used! How can it be used when I never even received the item in the first place and I sent back the Scrub Cleanser completely untouched! I did some research and it seems like they flagged my account because a previous Order # --- was stolen/missing because the delivery driver did not safe drop my package and left it outside of my apartment building. This can clearly be proven by the delivery proof pic available on the Sephora tracking page. You are literally stealing my money if you keep both the Scrub Cleanser and refuse to issue my refund. I should not be penalized for one lost package that Sephora was reimbursed from by the carrier. Please issue the $24.86 refund back to my MasterCard as I have returned back all of the items sent by your incompetent warehouse. If I do not receive the refund I will be filing a chargeback with MasterCard.

[LaurieBT]

Hi @Anonymous,

I'm sorry to hear this and thank you for reaching out to us. I'll send you a message shortly. Please note, the order numbers were removed from your post for security purposes.

Best,

Laurie

[Anonymous]

 picture of my package