Not awarded 4x points with skincare purchase

[jacjo]

Hi,

I purchased a sunscreen on Wednesday and only received 1 point per dollar spent during the 4x points skincare event.  Can someone please rectify this for me?  Thank you.

[keelybt]

@jacjo It can take up to 48 hours for the extra points to update. If you still aren't seeing them, please send me a private message with your order number or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service