Sephora

Stores & Services
Find a Sephora

Happening at Sephora

View all

Services

From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

cancel
Showing results for 
Search instead for 
Did you mean: 
Post in Customer Support
|

No samples?

I haven't ordered from sephora in a while, but since they sent me an email that all the points that I have earned over the years would go back to 0 at the end of the year, I decided to make a purchase and use all of my points before they are gone. Anyway, I obviously selected some samples along with my order. Once I received my package, I didn't get any samples with my order, not even replacements. This is not the FIRST TIME, but since it happened again, I decided to share my disappointment online. 

Re: No samples?

Same here...So frustrating after spending thousands of dollars at that store. Usually my samples get swiped for random stuff I didn't choose, because they always seem to be out of stock, but this time zero was zero samples, they must have evaporated together with their packaging....

Re: No samples?

Hi There, 

 

I am very sorry about that! I will send you a private message so that I can help you with this. Thanks! 

 

Best Wishes,

 

Janean

2 Replies
Conversation Stats
  • 2 replies
  • 422 views
  • 1 Hearts Given
  • 3 Contributors
testing