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Post in Customer Support

No samples shipped with my order

Was upset today when my Sephora order came with no samples at all. I had selected my 3 free samples, and both the order and shipping confirmation email had my selected samples listed. The Sephora website states that if my samples are out of stock, there will be substitutions made... What's up with this?

Re: No samples shipped with my order

Hi @ccjh,


I'm so sorry to hear this. I will send you a private message to provide further assistance.


Warm Regards,


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