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Post in Customer Support

No samples received

I recently received two of the orders I placed on a I was extremely excited to get my hands on Fenty Beauty, samples , and the 25 gift for ordered during the month of December. However, I'm a little disappointed that my second order had no samples or the 25 gift for ordering this month. This is the main reason I choose to order from Sephora and not Ultra. This is not the type of service I expected. 


Re: No samples received

Hi @KlassyKiss,


I'm so sorry to hear this. I will send you a private message to provide further assistance. 


Warm Regards,


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