No samples, no packing slips

[Niki1990]

I have been a loyal Sephora customer for well over 15 years. This has been a continuous issue with online orders, I am hardly ever given the samples I select and most often than not, no samples at all. Is it really that difficult for a MULTI BILLION dollar company to provide samples for their “valued customers” or is it just that we are in fact not valued. I have complained about this multiple times and asked WHY this is such a problem for them without any response. This is truly pathetic customer service. I’m going to start to spend my money elsewhere, Holt Renfrew, Shoppers Beauty Boutique or Ulta when I’m in the USA. It’s such a simple gesture and I simply can not understand why it’s so difficult for them to execute. Do better for god sake. 

[mandoliner]

Same for me - no samples, no packing slip. This is not good!

[keelybt]

@mandoliner I'm sorry to hear that!  It looks like your private messages are currently turned off. Please send me a private message with your order number or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service

[khilarie]

SAME!!!! WTH

just got YET ANOTHER ORDER with zero samples!!

[LaurieBT]

Hi @khilarie,

My apologies, I'll send you a message shortly.

Best,

Laurie 

[keelybt]

@Niki1990 I'm sorry to hear that! We do have to include substitutions if the samples you select are unavailable, but you should receive samples when selecting them. I will send you a PM.