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Post in Customer Support

No samples again!

Super disappointed, I just got my order and had no samples in it at all. Zero! It's the main reason I shop on Sephora and not on the brands site directly. Why doesn't anyone check the packages before they are send out?

RE: No samples again!

Same here, except they threw in a stank replica men’s scent, “in the barbershop,”as a replacement for, I guess, all three samples I did order and not receive. Some must’ve leaked out because I was confronted with nausea-inducing stench. Luckily, throwing out all the paper cleaned it up and a quick wipe of some isopropyl alcohol. Second time in a row no samples but hey, this time the box was not open and my purchased items damaged. I’m very hesitant to buy online anymore.

No samples again!

Thanks!

Re: No samples again!

Hi @SadPandaZ,

 

I'm very sorry to hear this. I'll be sending you a private message shortly to assist. 🙂

 

Best Regards,


❤️ Raquel 

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