No samples No free offer product

[Akshu26]

Isn’t it so frustrating when you carefully choose samples like Versace and Dolce & Gabbana with your order, only to receive just one random sample—like a milk primer you didn’t even pick? On top of that, I qualified for a free Dior lash primer with my $40+ order, and they didn’t include that either! Sephora really needs to update their inventory system in real time so customers can see which samples or free products are sold out and actually receive what they’re promised. It’s disappointing and honestly, it ruins the whole experience.

[keelybt]

@Akshu26 I'm not able to reply to your PM, as they are not enabled on your side. You can adjust your account settings (the gear icon) on a desktop or mobile web browser, not the app. 

[keelybt]

@Akshu26 I'm sorry to hear that!  It looks like your private messages are currently turned off. Please send me a private message with your order number or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service