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Post in Customer Support

No sample

This is the second time I’ve ordered from Sephora and haven’t received my requested samples. I understand there’s limited stock but I was really looking forward to getting my samples. when I ordered this time around I only received one sample when I should have received two, and it’s not the one I requested anyway. It’s disappointing. Is there anything that can be done about this? 

Re: No sample

It truly is a constant ongoing problem. I have had the correct samples only twice in 2023 and usually never get any at all. 

Re: No sample

Hi @leisaleisa,


My apologies! I'll send you a message shortly.


Best regards,


Re: No sample

Hi @jessi223 Oh no! I'll send you a PM.

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