Sephora

Stores & Services
Find a Sephora

Happening at Sephora

View all

Services

From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

cancel
Showing results for 
Search instead for 
Did you mean: 
Post in Customer Support

No more in-store samples?

Since the stores no longer offer in-store samples, we are essentially forced to buy the product and then go through the hassle of returning it if it doesn't work out. I'm a Rouge member and at the rate I buy products, I am now finding myself returning items more than ever. Is this going to flag me or look unfavorable as a customer now that we can't sample items before we purchase? 

Re: No more in-store samples?

Hi @ChristinaGreen,

 

My apologies! If there's ever an issue with a return you would receive a notification. Please also consult with a Beauty Advisor in store for help with finding the best products for your needs, or to learn if they have any items available for sampling. 

 

Warm regards,

Laurie 

Conversation Stats
  • 1 reply
  • 6250 views
  • 0 Hearts Given
  • 2 Contributors