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Post in Customer Support
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No more VIB Rouge welcome kit?

I got soooo excited that I re-rouged today. I was looking forward to another brush or goodie for free but unfortunately I got nothing but an email saying I am a rouge member for another year! Thats it Sephora? Is this how you treat the highest tier? 
Also, my birthday was in May and Sephora didnt even offer CT birthday gift and I had to choose the boring birthday gifts that other tiers can also get! 
They recently brought the CT birthday gift and it is unfair for those members whose birthdays were earlier in the year. 
Sephora should be consistent with their birthday gifts throughout the year. 
#disappointedcustomer

Re: No more VIB Rouge welcome kit?

Hi @heliash,

 

We appreciate you for taking the time to share this feedback with us. Unfortunately the Tier Celebration Gifts are no longer offered and I will forward your feedback to our teams. Additionally, the birthday gift options can update from time to time throughout the year and we're sorry for any disappointment this may cause.

 

Warm regards,

Laurie 

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