Sephora

Stores & Services
Find a Sephora

Happening at Sephora

View all

Services

From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

cancel
Showing results for 
Search instead for 
Did you mean: 
Post in Customer Support
|

No money return

I made an order, but after 5 minutes I had to cancel because chose the wrong products. When will the money be returned? I live in Azerbaijan and used Visa Card  can it create problem with return?

Spoiler
 

Re: I made an order, but after 5 minutes I had to cancel because chose the wrong products. Should...

Hi @fidanrza,

 

My apologies! You won't be charged for the cancelled order, but you may still be seeing a temporary hold on the funds. The temporary hold will typically reverse within 1-7 business days, and the total amount of time will depend on the bank. Thank you!

 

Best regards,

Laurie

Re: I made an order, but after 5 minutes I had to cancel because chose the wrong products. Should...

The fuct that I live in another country can create a problem?

Re: I made an order, but after 5 minutes I had to cancel because chose the wrong products. Should...

Hi @fidanrza,

 

I'll be happy to check on this and will send you a message shortly!

 

Warm regards,

Laurie 

1 Reply
Conversation Stats
  • 3 replies
  • 350 views
  • 2 Hearts Given
  • 2 Contributors