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Post in Customer Support
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New product missing from Canadian site

@TeamBIC  

Spoiler
 

 Are other Canadians noticing items missing from the site? New products not available? 


First, some products from Fenty (the  Fenty Beauty by Rihanna Poutsicle Hydrating Lip Stain Gem and I  )  and Tower 28 ( Tower 28 Beauty BeachPlease Lip + Cheek Dewy Cream Blush Party Hour  )  werenโ€™t uploading properly even though they were supposed to be available, after reaching out about it, these were fixed after a few days ๐Ÿซถ๐Ÿป

Now Iโ€™m trying to purchase the new Isle of Paradise Brilliantly Bright Body Moisturizer with Vitamin C & Niacinamide 9.46 oz / 280 mL and once again I canโ€™t access it from the Canadian site even though itโ€™s supposed to have launched by now. 

There seems to be a consistent issue of product not uploading properly to the Canadian site so I just wanted to draw attention to it to have addressed. 

7 Replies

Re: New product missing from Canadian site

Hi @bakeamuffin 


Thank you for bringing this to our attention! I will send you a PM to request for more info.


Regards,

Danee

Re: New product missing from Canadian site

Yup! Sadly waiting for that new PMG eye quad that was supposed to be released last week. The last collection never even came ins tick. Just comign soon and then took off the site ๐Ÿ˜ž

Re: New product missing from Canadian site

@TeamBIC can you please check on the new PMG Passion Fleur Quad? Is Canada getting this?

Re: New product missing from Canadian site

@ChristalM I'll see if I can get more information! I'll follow up with you when I do!

Re: New product missing from Canadian site

@DaneeBT Hi any updates for me please? ๐Ÿ™‚

Re: New product missing from Canadian site

@ChristalM I'm sorry I haven't heard back just yet but will let you know when I do! Thank you for your patience ๐Ÿ™‚ 

Re: New product missing from Canadian site

@DaneeBT Thank you!

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