Never received e-gift

[theresap76]

Hello!

My friend just told me she sent me an e-gift card on 07/06/2020 for my birthday. But I never received. I checked my email, junk, and trash in case I deleted the email but so far I don’t see anything. Is their a way to find out if it was already sent or somehow track it. I’m not sure how long it takes but it’s been a week since my friend said she sent it. 

[dianachristinaa]

This happened to me too because it was sent to a ".edu" email! I called customer service at (866) 286-1262 and they were really helpful! I was only on the phone with them for like 5 minutes! You just need your name and order number and you're all set! 

[DaneeBT]

Hi @theresap76,

I'm sorry to hear you haven't received the Gift Card! All eGift Card purchases are made through our third party, CashStar. I recommend having the purchaser contact Cashstar by phone at (866) 286-1262 between 8am and 12am (eastern time) or via email at SephoraGiftcardSupport@cashstar.com for further assistance. Thank you!

Always,
Danee

[SportyGirly125]

@theresap76 @I would call customer service