Never get any samples

[sabbesi]

How come Sephora doesn’t do samples any more? There’s still the option to add them to the basket. The past few orders I either got something completely different or nothing at all! I’m usually excited about them because I get to try stuff before buying them, without having to go into the store.

[leisaleisa]

I just received my fourth order in a row with zero samples.  Four times I tried for the Rhode sample. No subs. None. Seems odd to never get a replacement either. 

[leisaleisa]

Adding to my reply. This morning I received my second order since my comment below, again, NO SAMPLES. Zero. 

[LaurieBT]

@leisaleisa, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your order number, I'll look into this.

Alternatively, for immediate assistance, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!

[keelybt]

@sabbesi I'm sorry to hear that! If the samples you select are unavailable substitutions should be added.  It looks like your private messages are currently turned off. Please send me a private message with your order number or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service

[leisaleisa]

Ok I will. My messages are on though. I will message you. 🙂

[LaurieBT]

@leisaleisa, my apologies! I received your message but I'm unable to respond as your messages are disabled on your side. To adjust your messaging preferences, please use the web browser (not the app), and look for the gear/settings icon. Thank you!