Sephora

Stores & Services
Find a Sephora

Happening at Sephora

View all

Services

From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

cancel
Showing results for 
Search instead for 
Did you mean: 
Post in Customer Support
|

Never buying from Sephora again. Horrible customer service

Never buying from Sephora again. I ordered a skin fix moisturizer off of the website and the order failed, but they took my money anyways. This was June 29 and I've just heard I'm not getting my 68$ back until July 7th. This is outrageous it takes two seconds to take my money but 5-7 business days just to get it back? I even took this up with customer service multiple times and escalated the situation to management and they did absolutely nothing. I told them I would never be buying from Sephora ever again because of this and they told me essentially to go suck an egg. I'll only be shopping at Ulta from now on where they actually care about their customers.

Re: Never buying from Sephora again. Horrible customer service

Hi @MattJohnson2002,

 

I'm sorry to hear this and thank you for sharing feedback with us. Unfortunately we're unable to modify this however I will forward your feedback to our teams. Thank you.

 

Warm regards,
Laurie

1 Reply
Conversation Stats
  • 1 reply
  • 94 views
  • 0 Hearts Given
  • 2 Contributors
testing