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Post in Customer Support
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Need help and live chat unavailable

I've been trying for 3 days to contact Sephora CS via Live Chat but they are always unavailable. Is the service down? I have a problem with my most recent order and need to have an item replaced that arrived broken. 

 

 

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Re: Need help and live chat unavailable

Ive also been trying to chat with the live chat but not available.

Re: Need help and live chat unavailable

@Brittanymacdona I see you have now been assisted by chat.

Re: Need help and live chat unavailable

Hi @An0nymity,

 

Sorry to hear that! I'll be happy to assist you via private message. I'll send you one now.

 

Always,

Danee

Re: Need help and live chat unavailable

Hi - I'm trying to get help through live chat but it seems to always be unavailable. Would you be able to help me with my issue? Thank you.

Re: Need help and live chat unavailable

Hi @Jo0573,

 

I'm sorry hear this and I'll send you a message to help.

 

Best regards,

Laurie

Re: Need help and live chat unavailable

Hi there - I have also been trying to reach someone from Live Chat for days but the feature is always unavailable. Would you be able to DM me to help as well? @LaurieBT 

Re: Need help and live chat unavailable

Hi @Andrew3333,

 

I'm happy to help! I'll send you a message.

 

Warm regards,

Laurie

Re: Need help and live chat unavailable

Hello, I need assistance as well. An item I ordered arrived leaking and live chat is unavailable. I cannot call in as I am at work. How long will chat be down?

Re: Need help and live chat unavailable

Hi @elodzsun91,

 

I will send you a PM to help!

 

Always,

Danee

Re: Need help and live chat unavailable

Same here. My order arrived and two items were damaged and leaked all over the box. 

Re: Need help and live chat unavailable

@fw190 Oh no! I will send you a PM to help. 

Re: Need help and live chat unavailable

I'm having this same problem. My package never arrived and I've been trying to chat for 5 days now and it's always down.

Re: Need help and live chat unavailable

Hi @BabylonSister,

 

I'm sorry to hear you haven't received your package! I will send you a PM.

 

Always,

Danee

Re: Need help and live chat unavailable

Hi I'm having the same issue, package missing and carrier told me to contact Sephora. Chat has been down every day for the last week 🙁

Re: Need help and live chat unavailable

Hi @SellyJelly,

 

I'm sorry to hear this! I'll send you a message.

 

Warm regards,

Laurie

Re: Need help and live chat unavailable

Hello, can you PM me as well please. I have an issue with my order.

Re: Need help and live chat unavailable

@beautipievib I will send you a PM to help. 

Re: Need help and live chat unavailable

Hi, I am having a similar issue with chat, and I tried to call support but that redirected me to the main menu as well. Please let me know if you can help with my order, thank you!

Re: Need help and live chat unavailable

Hi @kdietzuk,

 

I'm sorry to hear this and I'll send you a message shortly.

 

Warm regards,

Laurie

Re: Need help and live chat unavailable

Hi @LaurieBT 

 

I also have been trying to get ahold of someone via chat about an item and it has been unavailable each time I’ve tried. Could you please send me a message as well?

 

Thanks!

23 Replies
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