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Post in Customer Support
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NO SAMPLES AT ALL???

My most recent order from Sephora did not include any samples even though I chose two when checking out. I understand that sometimes the selected sample isn't available so a replacement is given which happened to me, but I've never had an order just not send samples at all. I've been getting two orders in a row without any samples? This is not okay.

Re: NO SAMPLES AT ALL???

Hi @180Alice - I'm sorry to hear that! I am sending you a private message to further assist. 

 

Regards, 

Kevin

RE: NO SAMPLES AT ALL???

Hello! I’m sorry you haven’t got your samples:/ have you tried contacting customer service? They are really good about taking care of the client and making sure you get everything you need! Let me know is that helps😊
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