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Post in Customer Support
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NO BIRTHDAY GIFTS LEFT FOR DECEMBER BIRTHDAYS!!

It is extremely disappointing to have a birthday at the end of the year because Sephora has run out of almost all of the birthday gifts that are offered to everyone else throughout the year. I put off settling for the 250 bonus points since there weren't options left in hopes that the new 2023 birthday gifts would hopefully enter the stores, which they have not. I finally contacted customer service today since there are only a few days left of the month. Customer service and the supervisor would not extend my availability to redeem since they have nothing left for us December birthdays and would not offer me any assistance or solution. Not to mention, they continuously told me I only had 2 weeks before or after my birthday to redeem, but Sephora website states that you get the entire month of your birthday. I have an early December birthday so customer support kept trying to say my gift had expired which is incorrect. It is so upsetting that I spend my money at Sephora all year and and look forward to my beauty insider birthday gift, just to be left with nothing and absolutely no willingness to help. 

 

Has anyone else experienced this issue and frustration with the birthday gifts for the end of the year? Is there any thing I can do to try to resolve this or get help beyond customer service from Sephora?

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Re: NO BIRTHDAY GIFTS LEFT FOR DECEMBER BIRTHDAYS!!

Hi @farmec77,

 

I'm so sorry to hear this! I'll send you a message.

 

Best,

Laurie 

Re: NO BIRTHDAY GIFTS LEFT FOR DECEMBER BIRTHDAYS!!

So if my bday is December 29, can I redeem in January when the gifts are restocked since itโ€™s within 2 weeks of my bday?

Re: NO BIRTHDAY GIFTS LEFT FOR DECEMBER BIRTHDAYS!!

However, they can be tricky and if you receive your gift in January of 2023 when your birthday rolls around in December of 2023 they will claim that you already received your gift for that year. I guess you could continue to wait till the month of January each new year to claim it. 

Re: NO BIRTHDAY GIFTS LEFT FOR DECEMBER BIRTHDAYS!!

yes, they already told me this gift is for December 2023 birthday. Every time I was asking what happened to Dec 2022 gift the agent on the phone was keep making a word salad and change subject. My question is, will I ever get it in Jan? I can get it every Jan and not wait until Dec. But I bet in Jan they will say I have to wait for Dec. Because some stores gave me the gift whenever I asked for it close to Dec month in the distant past, and some said only in the Birthday month. I guess Sephora Corporation doesn't really care about this Gift Issue since I red that multiple years was Dec gifts omited. Every store does what they want and have no idea what to say when you are there in Dec and they don't have a gift for you. Looks like they don't bother to think this is so not right and address this issue to the corporation. Giving gifts all year long and exclude December, It is very dissapointing from such a large International Corporation like Sephora.

Re: NO BIRTHDAY GIFTS LEFT FOR DECEMBER BIRTHDAYS!!

Yes you are able to carry your birthday gift over into January since it will be 2 weeks after your birthday. I hope you are able to receive one of the 2023 options and not be left with nothing like most December birthdays are! 

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