My review hasn’t been published after 72 hours

[itskatrin]

Hello! I submitted my review of the new YSL Libre perfume Flowers & Flames and it’s definitely been more than 72 hours and from what I see it still hasn’t been published, however, I see new reviews being added every day. When I try to submit again, it doesn’t allow me stating that only one review per item can be submitted. Is there anything wrong with my review? Yves Saint Laurent Libre Flowers and Flames Eau de Parfum Florale 3 oz / 90 ml eau de parfum spray Yves Saint Laurent Libre Flowers and Flames Eau de Parfum Florale 

[itskatrin]

I posted it via Sephora app. Should I try the desktop or mobile browser?

[DaneeBT]

@itskatrin Yes, can you please try desktop or mobile browser and let us know once it has been submitted? Thanks!

[itskatrin]

Hello! I’ve just submitted via mobile browser. Please let me know if it fails again and I need to resubmit via desktop. Thank you!

[DaneeBT]

@itskatrin I see that your review was approved and is showing on the product page 🙂 

[keelybt]

@itskatrin It looks like there was a technical issue with the review. I have removed it so you can resubmit it. Please let me know once you have so I can make sure it was submitted successfully.

[itskatrin]

Hello! I have just resubmitted my review. Thank you in advance for your help! 

[keelybt]

@itskatrin  It looks like the same issue is occurring. Are you submitting through our desktop, mobile site or app?