My order keeps getting cancelled for no reason??

[Yoojin34]

None of my purchased items are sold out, and I have a perfectly working VISA card, but it keeps getting canceled without notifying me!! 

[Aradia112112112]

Same! My orders keep getting canceled with no reason. Their customer service can't do anything to help for a few business days either. I understand their 'Fraud Protection System' is trying to protect people, but it fails so often.

I just bought the same items on Amazon with the same exact card and it'll be at my door tomorrow morning. No issues.

[LaurieBT]

Hi @Yoojin34,

I'm sorry to hear this. We're happy to take a look in more detail. It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your order number, I'll look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you! 

Best,

Laurie