My order did NOT arrive!

[MandyOF]

My order --- did not arrive despite receiving an email yesterday that it was delivered!.

I have tried starting a chat with customer service with no luck! 

 

Please could you advise me what my options are. The delivery was a gift and I leave NY this Friday the 20th of December!

[Annabellecg85]

Same thing happened to me. I can’t start a claim with UPS because Sephora restricted claims. My order was not delivered, UPS delivery of proof is apicture of the house, the driver didn’t come near our house with the package on hand… 

[keelybt]

@Annabellecg85  It looks like your private messages are currently turned off. Please send me a private message with your order number or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service

[LaurieBT]

@MandyOF, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with more information, I'll look into this. Please kindly note that the order number was removed from your post for security purposes. Thank you!