My order charged twice

[Tamri22]

I ordered products on May 6,2020. My bank account was charged after order confirmation. Yesterday my order was shipped and my bank account was charged second time. What can be a problem ? How can it be fixed or who can help me ?

[DaneeBT]

Hi @Tamri22,

Sorry for any confusion! When you place an order, the initial authorization will drop from your account in 1-7 business days and the order will be charged to your account once it ships. 

Always,

Danee

[Tamri22]

Hello @DaneeBT , it's more than 7 business days, but the initial authorization hasn't dropped from my account yet. Could you, please, clarify what's going on ?

[DaneeBT]

@Tamri22 I will take a look into this then send you a PM!