My gift card balance disappeared

[nataliekar]

I received a $100 gift card for Christmas and loaded it to my account just in case I lost the physical card. I used it once for a $15 item last week and then went to buy something today and the whole balance was gone. My purchase history even shows that I bought the $15 item with the gift card. I just don’t have the physical card now to re-type in the numbers. 

[LaurieBT]

Hi @nataliekar,

I'm sorry for any confusion! Currently, our website/app do not have a space designed to store gift card information for future use. If you entered the gift card details at checkout but did not complete the order, it's not designed to store the gift card, and we're unable to guarantee the gift card will remain saved there. I'm happy to look into this further and I'll send you a message shortly!

Best,

Laurie

[cherie009]

I had entered my $150 gift card number into the app and thought it would be saved to my wallet. It has now disappeared. Is there any way I can recoup those funds? So Sephora takes that money even though I didn’t actually spend it? Isn’t that illegal?

[Alex729184]

same things happened to me, I enter the 100$ gift card into my account in case I lost my physical gift card but apparently sephora won't try to fix their issue to store the gift card balance number, it's ridiculous, and there seems no way to get my money back...

[Amynguyen03]

Hey, omg I am having the same issue as yours. I entered the card then trashed it because I was going to place the order that day but ended up forgetting it. Now I want to check out the few things in my basket in the app, but it just kept saying the app has some problem with gift card/afterpay/paypal etc so I could not place the order. I called Sephora customer service but ofc I got nothing ended up well cause I do not have the whole card number and the pin, it just shows the last 4 digits in the app and that is all I have. So sad!