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Post in Customer Support
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My free samples aren't showing up in my order when i go to check it.

I added two free samples to my order but when i go to check my order with all my items they aren't showing up. Will I still get them?

 

 

I didn't know what group to put this in or labels but I just selected something.

Re: My free samples aren't showing up in my order when i go to check it.

Hey I have the same problem! 

Re: My free samples aren't showing up in my order when i go to check it.

Hi @valeriacha03,

 

I’m happy to check on this and I’ll send you a message shortly.
 

Best,

Laurie

Re: My free samples aren't showing up in my order when i go to check it.

@IFuller I'll send you a PM to further assist! 

Re: My free samples aren't showing up in my order when i go to check it.

@IFuller @If it didn’t show up in the drop down box with the rest of your orders then You won’t get the samples. 

Re: My free samples aren't showing up in my order when i go to check it.

Hey! Great question!
 Underneath your items you selected to purchase in your cart there should be an option for selecting 2 samples. You apply it there. If you notice it wasn’t applied after you had selected them then I would reccomend contacting customer service for additional assistance. Hope this helps 🫶 @IFuller 

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