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Post in Customer Support
britchau
NEWCOMER I Vib
‎09-17-2018 01:37 AM
‎09-17-2018 01:37 AM

My account says i have 0 points

I remember clearly that i had over like 400 or 500 points and now it says I have 0. It also says that I have not purchased anything from sephora when clearly I have. How do I get this fixed?

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3 Replies
StephanieBT
ADMIN Insider
‎09-17-2018 08:28 AM
‎09-17-2018 08:28 AM

Re: My account says i have 0 points

Hi all! Sorry for the confusion! Our Beauty Insider system was briefly down for maintenance last night. You should be able to log out and back in to your account and view your points and status now. Thanks!

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sedaley04
NEWCOMER I Rouge
‎09-17-2018 04:35 AM
‎09-17-2018 04:35 AM

RE: My account says i have 0 points

Same thing happened to me! I had close to 1000 points!! What in the world!?!
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Anonymous Insider
‎09-17-2018 04:31 AM
‎09-17-2018 04:31 AM

RE: My account says i have 0 points

Same here. Don’t know what happened.
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Conversation Stats
  • 3 replies
  • ‎09-17-2018 01:37 AM
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  • 4 Contributors