My VIB Fresh Trial set was cancelled in order

[CandyzDandy]

I ordered a product so I could use one of the many codes I have to get a VIB/ Rouge reward mini set. I received an email that the Fresh trial set, item# 2019537 was out of stock. I spoke to a Sephora rep over the phone today who first said I could not change the out of stock item for a different reward code but then changed her mind and said she would, but that the only code available to exchange was the METIME code. There are a lot of codes advertised on your website plus the ones I get emailed, and that is really the only code I can use? I went on the app and it allows me to use several of the other codes I have saved. I did this while on the phone with rep to verify. The rep assured me it was the only code I could use for a $40 purchase. She ignored what I was trying to tell her and kept rudely interrupting me. I understand if things are out of stock during the holidays but she refused to listen to what I had to say, or maybe she didn't understand. Regardless, she told me she would send a METIME sample to replace what was cancelled and said I would receive an email. There is no email and there is nothing on my account saying she fixed anything. I would also like to know if the website is lying about having these VIB/ Rouge sets in stock because I have never had this issue before. When an item is out of stock, the code does not work at all and so I use a different code. It makes me skeptical about placing another order to take advantage of these deals Sephora sends me.

[RichardBT]

Hello @CandyzDandy ,

So sorry to see this. If you are still experiencing issues with this, give us a call at 1-877-SEPHORA (1-877-737-4672) for assistance.

Cheers,

Richard