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Post in Customer Support
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My Gift Card is Not Working

Dear Associates, 

 

I tried to redeem my gift card today but it keeps saying invalid gift card, can someone assist me with this?

 

Thanks!

Re: My Gift Card is Not Working

It only worked for me when I manually TYPED in all the numbers (gift cards and pin). I had the same error message when coping and pasting in the numbers (I even made sure there's no space when coping and pasting in the numbers).  I hope typing in the numbers work for you.

Re: My Gift Card is Not Working

this worked for me

Re: My Gift Card is Not Working

Hi Elizbeth1972,

 

Please review the tips listed below when using your Beauty Insider 2014 Holiday Reward Card for an online order through Sephora.com:

• The 2014 Sephora Holiday Reward Card can be redeemed as a gift card.
• The 16 digit redemption number is located on the bottom of the reward card.
• The 8 digit PIN is located at the top of the gift card in large print.
• $50 minimum purchase is required.
• Reward Card offer is for one-time use only.
• Offer may not be applied to previous purchases, eGift Certificates, Gift Cards, shipping or taxes.
• From the Checkout page of your online order, click on the Edit button in the Promotions and Gift Card section. Then click on the “+” symbol in the section titled “Use a Gift Card or eGift Certificate.” Then enter your Gift Card number and PIN number and be sure to click on “Apply”.
• Click the “Save Changes” button in lower right corner of the Payment area. You will see the Gift Card amount deducted from your total order on the right side of the page.

If you have any issues after following the above listed steps, please call us at 1-877-SEPHORA so that we can ensure that your holiday reward card is applied to your order.

Best,
Anna

Re: My Gift Card is Not Working

I've tried everything to use my gift card, and I mean EVERYTHING. I will manually type out every number, but it still says invalid code every time


@AnnaBT wrote:

Hi Elizbeth1972,

 

Please review the tips listed below when using your Beauty Insider 2014 Holiday Reward Card for an online order through Sephora.com:

• The 2014 Sephora Holiday Reward Card can be redeemed as a gift card.
• The 16 digit redemption number is located on the bottom of the reward card.
• The 8 digit PIN is located at the top of the gift card in large print.
• $50 minimum purchase is required.
• Reward Card offer is for one-time use only.
• Offer may not be applied to previous purchases, eGift Certificates, Gift Cards, shipping or taxes.
• From the Checkout page of your online order, click on the Edit button in the Promotions and Gift Card section. Then click on the “+” symbol in the section titled “Use a Gift Card or eGift Certificate.” Then enter your Gift Card number and PIN number and be sure to click on “Apply”.
• Click the “Save Changes” button in lower right corner of the Payment area. You will see the Gift Card amount deducted from your total order on the right side of the page.

If you have any issues after following the above listed steps, please call us at 1-877-SEPHORA so that we can ensure that your holiday reward card is applied to your order.



. I need someone to help me, Thanks!

Re: My Gift Card is Not Working

Hi!!!

i also just had this issue!!

If possible try uploading your giftcard to the Sephora app and then got back onto your web browser!! Once you refresh it its should be there!!

 

Re: My Gift Card is Not Working

Hi @addio15,

 

I will send you a PM to further assist you. 


Best,
Rebecca

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