My Canadian postal code is not valid?

[Anonymous]

Hello! I've noticed that other people have been having this problem, but everytime I try to checkout it says that my Canadian postal code is not valid.

Has anyone found a fix to this?

Thanks in advance!

[LaurieBT]

Hi @Anonymous,

I'm sorry for the trouble! Please ensure you're accessing the Canadian website, rather than the US website. If you're on a desktop browser or the mobile browser, please scroll down to the bottom of the screen to switch to Canada. If you're on the Sephora app, please visit the app settings to switch to Canada.

If the issue persists, please send me a private message with your registered email address and your full shipping address so I can take a look further. Thank you!

Best,

Laurie