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Post in Customer Support

My Augustinus Bader eye cream refill Not working

I made an online purchase from Sephora in Calgary as my store doesnโ€™t carry the refil of this eye cream. I paid a lot for this cream & it arrived on Jan 10,2024. Problem is that I opened the cream on the 18th of January as I was leaving the country for 2 months. Iโ€™m out of Canada until March 14.  My cream doesnโ€™t work! No matter how much I press it, or shake the airless pump, hardly nothing comes out. When youโ€™ve paid close to Canadian$270, for a cream, you expect it to function properly. I sometimes feel, thereโ€™s nothing inside. Kindly advise what I can do in my situation as I will be out of Canada beyond my return period.

Thank you in advance 

Re: My Augustinus Bader eye cream refill Not working

Hi @parla Sorry to hear about this! I'll send you a PM.

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