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Post in Customer Support

Mouldy Biossance Eye Cream product - worried about quality control

Hello, I received an eye cream I ordered in the mail today and the surface of the cream was covered in greenish-black mould when I opened it. I used the cream prior and liked it so ordered another, but am very worried about the quality control behind the product (Biossance Squalane + Marine Algae eye cream). How can this situation be remedied?

 2022-01-18 - sephora mold.jpgHow can this situation be remedied?

Re: Mouldy Biossance Eye Cream product - worried about quality control

Hello, can someone please address this?

I tried to post a review about it 4 days ago on the product page but for some reason it's not being posted, or addressed.

Re: Mouldy Biossance Eye Cream product - worried about quality control

Hi @MelissaMPL,

 

I'm so sorry for our delayed response to you! I'll send you a message shortly.

 

Warm regards,

Laurie

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  • 2022-01-18 - sephora mold.jpg