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Post in Customer Support
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Missing samples

I didn’t get ANY samples with my order, AGAIN. This is the second time in a row!! They always read as “shipped” online but when the box comes the invoice does not list any samples and I don’t get any.

Re: Missing samples

Hi @vivianh I'm so sorry to hear that you didn't receive samples with your order. If you still need assistance with this, please send me a PM with your order number.

RE: Missing samples

I keep getting the wrong samples. So disappointing.
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