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Post in Customer Support
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Missing samples

I placed 2 different orders to redeem Tom Ford Lost Cherry perfume samples and I was sent different ones. This is so disappointing, the only reason I placed these orders was to try the perfume sample before buying it. This is so unacceptable! 

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Re: Missing samples

Hi @roopkg,

 

I'm sorry about this! Samples can be substituted depending on availability at the location where your order is packaged, and we apologize for any disappointment this may cause.

 

Best regards,
Laurie

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