Missing samples

[ivanana]

It seems Sephora’s been increasingly stingy with their samples lately. They offer only two samples now, and most of the time only one is included in my order (if I’m lucky!). I time my purchases around the current samples and gwp availability. I chose two samples and received a completely different one. Meanwhile the samples I picked are still showing as available online two days later, so they can’t cite availability as the culprit. What gives? If it weren’t for the 50% off deal I’ve been taking my business elsewhere. #nosamples

[keelybt]

@ivanana I'm sorry to hear about your experience! We do have to make substitutions if the samples you select are unavailable in the distribution center that is processing your order. I understand this can be disappointing and will share this feedback with the appropriate department for future consideration. 

[ivanana]

That’s totally understandable but at least include two samples! 😞 My last four orders have all only had one sample.

[LaurieBT]

Hi @ivanana,

I'm sorry for the trouble and I'll send you a message.

Best,

Laurie