Missing samples

[ajcantrell]

I did not receive the samples that were chosen in my last online order from late December.

[JamilaBT]

Hi there. @ajcantrell, so sorry about this. Our website calls out that samples are subject to substitution if your selections are unavailable at the time we fulfill your order. Apologies for any inconvenience. 

xo, jamila

[ajcantrell]

So are you saying that "subject to substitutions" includes providing nothing as a substitute? I would have been fine with a substitute assortment of samples but why offer samples if an option of "substitution" equates to nothing in return.