Stores & Services
Find a Sephora

Happening at Sephora

View all


From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

Showing results for 
Search instead for 
Did you mean: 
Post in Customer Support

Missing samples from my order!

My past 2 orders didn't contain the 3 samples. This is part of why I shop with Sephora! I choose perfume samples because I don't go to the physical store and this is how I find perfumes I want to buy. It's getting frustrating. When I sent a complaint, I got a form letter response (which tells me this is an issue for many people) and when I responded, I didn't receive a reply back. All of the Sephora ads I receive in my email have "3 Free Samples" listed at the bottom of the ads. The lack of response as well as the continuing missing samples is making me think this isn't actually a perk (as advertised) anymore. I've always loved shopping with Sephora, but am getting tired of being disappointed when I open my orders.

Re: Missing samples from my order!

Hi @PlaidLove,


I'm so sorry to hear this. I'll be sending you a private message shortly to assist. 🙂


Best Regards,

❤️ Raquel

1 Reply
Conversation Stats
  • 1 reply
  • 0 Hearts Given
  • 2 Contributors