Missing samples, flash 2 days shipping is a joke

[Kanza193]

Despite being VIB and spending hundreds and thousands of dollars, I’m very disappointed in Sephora’s services lately. I haven’t received any samples in months! When I reviewed other people’s conversations, I found out that they’re being stolen and God knows what. Other than that, I’ve NEVER received my flash shipping on time no matter how urgently I require them. You guys need to look into it immediately or else unfortunately most of us might have to switch to other places like Ulta soon!

[SammiJo42]

Sephora owns Ulta. They bought them out last year 😕 Just FYI in case you decide to take your business to another company. Definitely helped me decide on whether or not to get Flash shipping.

[DaneeBT]

Hi @Kanza193,

I'm so sorry to hear about your ordering experiences! I'll send you a PM to assist you further.

Always,
Danee

[achzabee]

Same here. Lately Sephora has been disappointing from shipping, missing order, missing sample etc etc they better step it up if they didn't wanna loose their customers!

[DaneeBT]

Hi @achzabee,

I'm really sorry to hear that and thank you for sharing your feedback with us! If you have not already been assisted with your orders, please send me a private message with your order numbers. Thank you!

Always,

Danee

[achzabee]

Hii Danee. someone already helping me. thanks