Missing sample

[saroshm]

I got my order today and it says that my order has a sample but I didn’t receive it

[DaneeBT]

@saroshm oh no! It looks like your private messages are currently turned off. You can adjust your preferences in your settings on a browser, not the app. Please send me a private message with your order number and name of the sample or you may contact us via phone at 1-877-737-4672 or via our live chat for assistance. 

[JusMyOpinion]

This happened to me again today as well as quite a few times with recent orders. It would be nice if when you get you order shipped they just updated it with an out of stock or something so that it doesn’t tell you the samples you chose are on route. Better to just let us know and not feeling like we are being lied to. 

[DaneeBT]

@JusMyOpinion sorry to hear that! It looks like your private messages are currently turned off. You can adjust your preferences in your settings on a browser, not the app. Please send me a private message with your order number or you may contact us via phone at 1-877-737-4672 or via our live chat for assistance.