Missing points

[Livii66]

In my profile and from previous purchases I have collected 335 points. But when I go into the rewards bazaar it says I have 85. Please help 🙏

[LaurieBT]

Hi @Livii66,

I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings. You may send me a private message with more details, and I'll be happy to look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available.

Best regards,

Laurie  

[JASMOO]

Hello! 
I made a qualifying purchase of 75 or more in-store on 9/2. I did not get my 500 points. 
May I have assistance please? 

[DaneeBT]

@JASMOO Sorry to hear that! It looks like your private messages are currently turned off. Please send me a private message with your registered email address or you may contact us via phone at 1-877-737-4672 or via our live chat for assistance. Thank you!