Missing points from store transaction

[bottlerocket26]

Hello! I made a qualifying purchase of $75 CAD or more at a Sephora in Vancouver, BC, and noticed I didn't get my bonus 500 points for the sale. The cashier took my number when l was checking out, but I see no bonus points have been posted. What do I need to do to get this fixed? Thank you!

[keelybt]

@bottlerocket26 It can take up to 24 hours for the extra points to post to your account. If it has been over 24 hours, please send me a private message with your order number or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service

[bottlerocket26]

Thank you. Looks like I am unable to privately message you at the moment, @keelybt. I am getting a message that the page is unavailable. ("Oops! Looks like you clicked into a wrong page.") Customer service chat is also currently unavailable. Here are the details of my purchase in case you or someone could help:

Store: Sephora Robson Street, 1045 Robson St, Vancouver, BC V6E 1A9

Total amount: CAD $88.48

Auth #: 03004D

Sequence #: 260

Reference #: 231165

Term Id #: 026

Date: 08/28/2025

Time: 16:10:59

Thank you.

[keelybt]

@bottlerocket26 I still need your account information to be able to assist and we don't allow that information shared publicly. You can adjust your account settings (the gear icon) on a desktop or mobile web browser, not the app.