Missing package

[bimmergirl612]

Spoiler

I ordered the Dyson Airwrap Co-anda2x™ Multi-Styler and Dryer for Straight to Wavy Hair on February 26, 2026, at 7:42 AM with same-day delivery selected. I received a text saying it was delivered. However, the proof of delivery shows it was delivered to the wrong house after I contacted customer support. They were very unhelpful and refused to give me a refund or send a replacement. I even begged them to open an investigation with the carrier, but they still refuse. I contacted DoorDash, and they were a little unhelpful as well. They advised me to contact the merchant since I purchased from Sephora. I am completely devastated, as I had been saving up for weeks for this as a gift for my daughter, and I don't have the funds to buy another one. I expected better customer service, especially as a long-time customer.

[EmmmmmAb]

Hi, can I please request an update on what happened with your claim? I’m really frustrated right now because I received a tampered box and my Dyson is missing.

[LaurieBT]

Hi @bimmergirl612, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your order number, I'll look into this. Thank you!