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Post in Customer Support
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camilles28
NEWCOMER I Vib
‎04-28-2023 06:31 PM
‎04-28-2023 06:31 PM

Missing package

I received a notification that my order was delivered this morning, but my package is no where to be found in my apartment building. I’ve ordered from Sephora a number of times over the years and have never had this issue. Please advise next steps to request either a refund or for the items ordered to be resent. Thank you. 

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DaneeBT
MOD Rouge
‎04-29-2023 06:40 AM
‎04-29-2023 06:40 AM

Re: Missing package

Hi @camilles28 Sorry to hear about this. I'll send you a PM.

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  • ‎04-28-2023 06:31 PM
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