Missing package

[GhostQueen1]

As a rogue member you’d think Sephora customer service would be great right? Wrong! 

I've made tons of orders online with Sephora and l've been a rouge member for the past few years. Recently they've been using a new shipping company called CDL and they have miss delivered my package before to a completely wrong building. Now they delivered to the wrong apartment and Sephora is refusing to help, I even asked my neighbor if they got anything but they said no.

But even with the proof of delivery photo not being my door they won't help. I'm at such a loss as what to do now.

$400 is way too much money to not get my package!!

Going to have to do a charge back which I genuinely do not want to have to do, but I’m left no other option. 

Cdl says Sephora needs to file the claim and Sephora says that can't file a claim on a customer's behalf. I’m being punished for something entirely out of my hands, how insane! Even with proof! 

[DaneeBT]

Hi @GhostQueen1 

I'm sorry to hear about this! I see that you were being assisted and that your order is being looked into. We'll follow up with you as soon as there is an update. Thank you for your patience!

Regards,
Danee