Missing order

[miaimani8383]

My order went missing. The same day delivery photo shows someone who is not me holding my order but I cannot see their face. The order was over 400 dollars worth of items and customer service is telling me the order is declined because of the picture. This is crazy that Im taking a loss due to the drivers mistake. 

[LaurieBT]

Hi @miaimani8383,

I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your order number and shipping address, I'll look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you! 

Best,

Laurie

[miaimani8383]

I have fixed it so now I can be messaged privately

[keelybt]

@miaimani8383 I have sent you a PM.