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Post in Customer Support

Missing one day shipping order

Hello, I ordered one day shipping yesterday and it never arrived and I’m really upset.

I contacted costumer support yesterday after it said on the app it arrived, after I had called front desk and there was no register of a sephora delivery coming to the building at all. Nobody helped me and instead I was told I can’t get a refund or replacement as they said “it is a forwarding address” but it’s literally MY address, I LIVE here. It just has a unit number because I live in an apartment. 

I don’t know what to do in this situation I’m at a loss & I just wanted my lipgloss.


Re: Missing one day shipping order

HI @beigebalm


I'm sorry to hear about this. I will send you a PM.


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