Missing item

[Zolasss]

• Missing item
•  
• one of my item missed from my order. I live outside of the usa and I use freight frowarder address. They said i cant get my item since im have used freight forwarding address. That is so unfair. Its company's responsibility to sending item missing. Why i should be the victim 😓

[DaneeBT]

@Zolasss I'm sorry to hear about this! Our website lists that if you choose to use a parcel forwarding company, we will not be liable for any damage, defect, or loss that occurs. We will not offer replacements or refunds for orders or items that are reported missing or damaged that we reasonably believe to have been delivered to a parcel forwarding company. Any order addressed to a parcel forwarding company is placed at your own risk. Sephora is not responsible for lost or stolen packages. This can be viewed here:

https://www.sephora.com/beauty/shipping-information